CUSTOMER SERVICE
Need to exchange your new belt for a different size? Sizing Exchanges are completely free in the US for the first 30 days!
Please allow two to three business days for your new belt to ship.
Once you receive the new belt there will be a prepaid shipping label affixed to a mailer for you to return the other product to us.
DOMESTIC BELT EXCHANGE
For international/APO/FPO size exchange eligibility and instructions click here ($10 shipping fee)
Has your pants size changed over time?
We’re proud to offer a belt resizing service which keeps you from needing to buy a new belt. All you need to do is purchase the Belt Resizing service. Once we receive your old Blue Alpha belt, we’ll remove the original buckle and sew it onto a new belt in your new size, which we’ll ship within five days.
CONTACT US FOR INTERNATIONAL BELT RESIZING
- Only Blue Alpha belts can be resized
- Only Outer belt can be resized for Battle or Duty Belts
- Original buckle will be used on the new belt
- Entire original belt needs to be returned to us
- Customer pays for shipping to us
- Free shipping back to you!
1.75” OUTER BATTLE BELT RESIZE – $51 – $84
2” OUTER DUTY BELT RESIZE – $56 – $91
1.75″ Battle Belt Lite Outer Shell (No Buckle or Inner Included) – $88.97
2″ Duty Belt Lite Outer Shell (No Buckle or Inner Included) – $92.97
EDC Belts – EDC belts, including the Low Profile and Hybrid, have a lifetime warranty that covers craftsmanship and defects.
CUSTOM Wrapped belts – Custom wrapped belts have a one-year warranty that covers craftsmanship.
battle and duty belts (1.75″ and 2″) – Battle and Duty Belt systems, including both inner and outer belts, have a one-year warranty that covers craftsmanship and defects.
all non-belt products – All other Blue Alpha products have a one-year warranty that covers craftsmanship and defects.
NON-BLUE ALPHA PRODUCTS – Products made by other manufacturers are covered under their respective warranty policies. Visit the manufacturer’s website for details — links can be found on the product listing on our website.
Warranty requests can be submitted HERE. All you need to do is provide us with your name (or name used to make the purchase) and details of the issue (photos required). Once we receive your request, we will notify you via email within two business days with next steps — whether that’s a replacement, a repair, or another solution that gets you taken care of.
Need to return a product for a refund? Refunds are free for customers in the US. Fill out the Product Return Form and we’ll email you a return shipping label within minutes (US customers only). International customers are responsible for all shipping costs. Once we receive your item, we’ll process the refund. Returns accepted within 30 days of receipt of item.
If you simply need a different size, click on the appropriate exchange link: Belt Size Exchange or Apparel Size Exchange.