CUSTOMER SERVICE
Need to exchange your new belt or apparel for a different size? Sizing Exchanges are completely free in the US for the first 30 days!
CONTACT US FOR INTERNATIONAL SIZING EXCHANGES
Click on the appropriate exchange links below. Please allow two to three business days for your new belt or apparel to ship.
Once you receive the new belt or apparel there will be a prepaid shipping label affixed to a mailer for you to return the other product to us.
Has your pants size changed over time?
We’re proud to offer a belt resizing service which keeps you from needing to buy a new belt. All you need to do is purchase the Belt Resizing service. Once we receive your old Blue Alpha belt, we’ll remove the original buckle and sew it onto a new belt in your new size, which we’ll ship within five days.
CONTACT US FOR INTERNATIONAL BELT RESIZING
- Only Blue Alpha belts can be resized
- Only Outer belt can be resized for Battle or Duty Belts
- Original buckle will be used on the new belt
- Entire original belt needs to be returned to us
- Customer pays for shipping to us
- Free shipping back to you!
1.75” OUTER BATTLE BELT RESIZE – $49 – $81
2” OUTER DUTY BELT RESIZE – $54 – $88
1.75″ Battle Belt Lite Outer Shell (No Buckle or Inner Included) – $87.97
2″ Duty Belt Lite Outer Shell (No Buckle or Inner Included) – $91.97
EDC Belts – EDC belts, including the Low Profile and Hybrid, have a lifetime warranty that covers craftsmanship and defects.
CUSTOM Wrapped belts – Custom wrapped belts have a one-year warranty that covers craftsmanship.
battle and duty belts (1.75″ and 2″) – Battle and Duty Belt systems, including both inner and outer belts, have a one-year warranty that covers craftsmanship and defects.
all non-belt products – All other Blue Alpha products have a one-year warranty that covers craftsmanship and defects.
Any warranty requests can be sent to Info@BlueAlpha.us or you can call us at (678) 961-3304. All you need to do is provide us with your name (or name used to make the purchase) and details of the issue (photos/videos are very helpful). Once we receive your original belt, we will either send you a replacement product or repair the product covered under warranty.
Need to return a product for a refund? Fill out the Product Return Page and we’ll email you a return shipping label within 2 business days. Once we receive your item, we’ll process the refund. Returns accepted within 30 days of receipt of item.
