Customer Service
SIZING EXCHANGES
Need to exchange your new belt or apparel for a different size? Sizing Exchanges are completely free in the US for the first 30 days! (Contact us for international sizing exchanges)
Click on the appropriate exchange links below. Please allow two to three business days for your new belt or apparel to ship.
Once you receive the new belt or apparel there will be a prepaid shipping label affixed to a mailer for you to return the other product to us.
Belt Exchange
Apparel Exchange
BELT RESIZING SERVICE
Has your pants size changed over time? We’re proud to offer a belt resizing service which keeps you from needing to buy a new belt! All you need to do is purchase the Belt Resizing service. Once we receive your old Blue Alpha belt, we’ll remove the original buckle and sew it onto a new belt in your new size, which we’ll ship within five days.
(Contact us for international belt resizing)
- Only Blue Alpha belts can be resized
- Only Outer belt can be resized for Battle or Duty Belts
- Original buckle will be used on new belt
- Entire original belt needs to be returned to us
- Customer pays for shipping to us
- Free shipping back to you!
Hybrid EDC Belt Resize – $37
1.75” Outer Battle Belt Resize – $49 – $81
2” Outer Duty Belt Resize – $54 – $88
WARRANTY ISSUES
EDC Belts – Our EDC belts, including the Low Profile and Hybrid, have a lifetime warranty that covers materials, craftsmanship, and defects.
Battle and Duty Belts (1.75″ and 2″) – Our Battle and Duty Belt systems, including both inner and outer belts, have a one-year warranty that covers materials, craftsmanship, and defects.
All Non-Belt Products – All other Blue Alpha products have a one-year warranty that covers materials, craftsmanship, and defects.
Any warranty requests can be sent to Info@BlueAlpha.us or you can call us at (678) 961-3304. All you need to do is provide us with your name (or name used to make the purchase) and provide us with the details of the issue (photos/videos are very helpful). Once we receive your original belt, we will then either send you the replacement product or repair the product covered under the warranty.
PRODUCT RETURNS
Need to return a product for a refund? Fill out the following Product Return Page and we’ll email you a return shipping label as soon as we can. Once we receive your item, we’ll process the refund. Returns accepted within 30 days of receipt of item.