Frequently Asked Questions
How does shipping work?
All standard shipping is FREE in the USA!
Shipping fees will apply to all international shipping. International shipping is automatically calculated at checkout.
EDC Belts – Typically ship within 2-5 business days.
Battle and Duty Belts – Typically ship within 7-14 days, as they are made to order.
We will send you a shipping notification that includes tracking information as soon as your order ships.
What happens if I need to return a product?
All items can be returned within 30 days and depending on the circumstances of the return we may pay for shipping or you may need to pay for shipping. Our policy is to be fair in all our deals. Please head over to our Customer Service page for more info on our return process.
How do warranties work?
EDC Belts – Our EDC Belts have a lifetime warranty that covers materials, craftsmanship, and defects.
Battle and Duty Belts (1.75″ and 2″) – Our Battle and Duty Belt systems have a one-year warranty that covers materials, craftsmanship, and defects.
Any warranty requests can be sent to Info@BlueAlpha.us or you can call us at (678) 961-3304. All you need to do is provide us with your name (or name used to make the purchase) and provide us with the details of the issue (photos/videos are very helpful!). We will then either send you the replacement product or repair the product covered under the warranty.